If You Want It Done Right, Do It Yourself

Add Home Depot to the list of places we won’t be getting installation from (the other offender is Lowes).

Now, in Home Depot’s defense, they did order the right carpet and pad and rectified the issue with the installation company immediately once we notified them, but a) we shouldn’t have had to deal with it in the first place and b) they’re the ones that hired the crappy installation company in the first place. Contractors ARE responsible for their sub-contractors.

Also, first, the discount story. When we went in the first time, there were two employees working with one couple. I guess this couple must have been spending major $$$, because instead of one of them breaking off to either help us or take down our order, they sent over the lady from the blinds department. She took 20 minutes to write down 10 lines of info and screwed up on both our installation (we needed carpet and pad removal and she only marked down pad removal) and on what carpet we wanted.

The next day, the employee in charge of the carpet department (who’s only in 9-5) called us up and basically informed us that we were getting a very basic carpet for a non-sale price and would we like to come in and look at the carpets on sale. Well we did, and got a very nice carpet for cheaper than what the basic carpet was. It would have been nice if we got this kind of customer service the day before, but I can’t fault this woman for not staying late.

Blah, blah, blah, carpet guys come to install. (Did I mention they called that morning to give us an installation window. At 7:30am they told us they were coming at 8am. Fortunately I had nothing to do that day.) They get here and point out that the carpet and pad were still in the room. Well, no duh, we asked for removal and haul away. Were they expecting my pregnant butt to do it? Of course this isn’t on their work order thanks to the Home Depot foul up and they have to wait for their boss to call Home Depot and get the okay.

They finish the install and ask me where I want the carpet. I wasn’t aware that Mr. had asked for haul away so I just told them to put in the garage. When I call Mr. to tell him that they were done and to watch out for the mess in the garage, he has to figure out what’s in there because they were supposed to take it all away. A call to Home Depot (the manager here was actually pleasant and helpful) and 4 hours later, they come get the carpet.

After dinner, Mr. happens to look up at the ceiling over our stairs and realizes that the installation guys have scraped a sizeable chunk or plaster off of the ceiling. What happened is instead of bringing up the carpet with two people, one idiot dragged it up doubled over and whacked the ceiling. Thanks, jerks. We wouldn’t have really even minded if the guys had been honest about it, because we’ve put in several dents along that hallway ourselves dragging things up and down the stairs.

So yeah, no more installation companies that we don’t contract with ourselves. Between the Lowes hired guy that wanted over $1,000 just to remove and replace a laminate counter (took Mr. and friend maybe 2 hours to do and that’s because they’d never done it before) and this company, we’re lost all faith in the companies around here.

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